Contact information

home, softly is run by AREION QUANTUM, s.r.o., Chvalská 718, 198 00 Praha, Czechia, company ID 19621809.

Email. hello@homesoftly.com is the one address for everything: a question before you buy, a file that will not open, or anything about your order. A person reads every message.

When we answer. Within two working days, Monday to Friday, Central European Time. Usually sooner.

A file that will not open. Reply to your order confirmation email and tell us which file. We send a working copy.

About your dog. We can help you find your way around what you bought. We cannot assess your dog from a message, so for anything that looks like illness or injury, please see your vet.